Read the following advertisement/ announcement and mark the letter A, B, C or D on your answer sheet to indicate the correct option that best fits each of the numbered blanks from 15 to 20.
POSITION: SALES ASSISTANT
Responsibilities:
- Assist customers (15) _________ finding products
- Handle cash transactions and provide excellent customer service
- Maintain (16) _________ clean and organized store environment
- Monitor and restock inventory as needed
Qualifications:
- Previous retail experience preferred
- Strong communication and interpersonal skills
- Ability to work in a (17) _________ environment
- Flexibility in work schedule
POSITION: CUSTOMER SERVICE REPRESENTATIVE
Responsibilities:
- Respond to customer inquiries via phone and email
- Resolve issues and provide solutions in a timely manner
- Maintain accurate records of customer interactions
- Collaborate (18) _________ other team members to improve customer satisfaction
Qualifications:
- Excellent (19) _________ skills
- Problem-solving abilities
- Previous customer service experience preferred
- (20) _________ in using computer applications
Đáp án đúng: D
Giải thích: collaborate with someone = hợp tác với ai đó.
Dịch nghĩa: Hợp tác với các thành viên khác trong nhóm để nâng cao sự hài lòng của khách hàng.
Luyện Tập Trọn Bộ Đề Thi Này
Đề kiểm tra Tiếng Anh 12 Global Success Unit 5 (có đáp án)