Read the following advertisement/ announcement and mark the letter A, B, C or D on your answer sheet to indicate the correct option that best fits each of the numbered blanks from 15 to 20.
POSITION: SALES ASSISTANT
Responsibilities:
- Assist customers (15) _________ finding products
- Handle cash transactions and provide excellent customer service
- Maintain (16) _________ clean and organized store environment
- Monitor and restock inventory as needed
Qualifications:
- Previous retail experience preferred
- Strong communication and interpersonal skills
- Ability to work in a (17) _________ environment
- Flexibility in work schedule
POSITION: CUSTOMER SERVICE REPRESENTATIVE
Responsibilities:
- Respond to customer inquiries via phone and email
- Resolve issues and provide solutions in a timely manner
- Maintain accurate records of customer interactions
- Collaborate (18) _________ other team members to improve customer satisfaction
Qualifications:
- Excellent (19) _________ skills
- Problem-solving abilities
- Previous customer service experience preferred
- (20) _________ in using computer applications
Đáp án đúng: B
Giải thích: “skills” là danh từ → cần một danh từ bổ nghĩa phía trước: “communication skills” = kỹ năng giao tiếp.
Dịch nghĩa: Kỹ năng giao tiếp xuất sắc.
Luyện Tập Trọn Bộ Đề Thi Này
Đề kiểm tra Tiếng Anh 12 Global Success Unit 5 (có đáp án)